Our FAQ's
Have questions about our services, pricing, or logistics solutions? Find answers to the most commonly asked questions below. If you still need assistance, feel free to contact us!
Frequently Asked Questions (FAQ)
Find answers to common questions about our services, pricing, and more. If you still have questions, feel free to contact us.
What is Rapidgo’s mission?
Rapidgo is committed to providing efficient, reliable, and customer-focused logistics solutions that connect businesses across Canada and the U.S.
Do you work with individual customers or businesses only?
Our services are tailored for businesses of all sizes, but we also assist individuals with shipping needs upon request.
Can I schedule a delivery in advance?
Yes, you can schedule your shipments days or even weeks in advance through our booking system.
What happens if my package gets damaged during shipping?
Rapidgo takes the utmost care with every shipment. If an issue arises, please contact our support team, and we’ll guide you through the claims process.
Can I set up a recurring billing account?
Yes, we offer recurring billing options for businesses with regular shipping needs.
Do you handle customs documentation?
Yes, our team manages all necessary customs paperwork to ensure a seamless cross-border shipping process.
Have questions about Rapidgo’s services? We’ve compiled answers to the most commonly asked questions to help you get started. If you don’t find what you’re looking for, feel free to contact us.